Recently we received multiple complaints regarding after-sales support and warranty coverage. After immediate investigation, we found out there are some unauthorized parallel importers in the market and they are not following our warranty and support policy.
Vstarcam Singapore hereby issue this announcement to consumers to beware of the products which are not from authorized channel.
With immediate effect, Vstarcam Singapore will trace all the parallel imported products and block their MAC addresses to ensure fair and healthy market and also to protect our customers.
For customer who have already purchased from unauthorized seller and facing problem to use your camera, please ask for refund from the seller. To ensure the best quality and service, please purchase Vstarcam products from authorised channel only. Please check our authorized dealer by click this link.
Thank you for supporting Vstarcam product, we will keep innovating good products and strive to serve you better.